If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase. You can return your product for a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
- Discounted items will be refunded only the amount paid.
- Returned Zoog Zapper Systems must be returned with all supplied parts.
- Returned Zoog Zapper Systems must have no visible signs of wear or use. Exceptions may be made based on our judgement.
- If you have purchased a Zoog Zapper and are simply having an issue installing the system, please email Rich@ACDrainLineCleaners.com or call 561-907-6929 and we would be happy to help get your Zoog Zapper running.
- If a Zoog Zapper part malfunctions or breaks, we will simply ship you a replacement part. The Zoog Zapper has a lifetime warranty.
To initiate a return, please complete the following steps:
- Reply to your order confirmation email to request which products you would like to return. Or Email Rich@ACDrainLineCleaners.com with your order number and name.
- Print the prepaid return shipping label that you will receive by email.
- Send all items back to us using the label provided.
Additional Information:
- You will receive your refund to your original payment method as soon as we receive your returned item and verify its contents. Usually 1-2 days after recieving your returned item. Note - shipping and processing returns could take up to 14 days. (But usually sooner).
- If you purchased a Zoog Zapper System and simply have questions you need answered to install the system, please contact us.
- Rich@ACDrainLineCleaners.com 561-907-6929